the ins and outs

Club Rules

Effective from March 2021

By joining Strive Health Club, you agree to follow these rules. Guests must also comply when visiting. Failure to do so may result in membership suspension or termination.


1. General Conduct

  • Treat all members, guests, and staff with respect.

  • Use appropriate language and behaviour at all times.

  • Follow all instructions given by Strive staff.

  • Do not act in a way that could harm, offend, or disturb others.

  • Alcohol and illegal substances are strictly prohibited (except alcohol in Café 790).


2. Membership & Guest Access

  • Members must check in with a membership card or the Strive app.

  • Guests must sign in at reception and remain with their host member at all times.

  • Access is not permitted within 30 minutes of closing time.

  • All members and guests must leave the premises before closing time.


3. Age Restrictions

  • No one under 14 may use the club facilities.

  • Ages 14–15 must be supervised by an adult (18+).

  • Some facilities and classes have their own age-specific rules.


4. Health & Safety

  • Do not use the club if you feel unwell or have an infectious illness.

  • Seek medical advice before using facilities if you have health conditions.

  • Stop exercising and alert staff immediately if you feel unwell.

  • Always follow safety signage and emergency instructions.

  • Smoking and vaping are only allowed in designated outdoor areas.


5. COVID-19 Guidance

  • Do not attend if you have COVID-19 symptoms or a recent positive test.

  • We may check your temperature on arrival.

  • Use hand sanitiser, maintain distancing, and follow current health measures.


6. Use of Facilities

  • Respect time limits and capacity restrictions in busy areas.

  • Only certified assistance dogs are permitted on-site.

  • Food and drink must be purchased on-site unless approved by staff.

  • Club crockery and glassware must stay within designated café areas.


7. Classes

  • You must be at least 14 to join a class; under 16s require supervision.

  • Arrive at least 5 minutes before the class starts.

  • Cancellations made less than 24 hours in advance may incur a fee.

  • Class terms and fees are available from reception.


8. Gym Use

  • Ages 14–17 must be accompanied and supervised by an adult.

  • Complete a Health Commitment Statement before using gym equipment.

  • Wear suitable footwear and attire at all times.

  • Ask staff for help if you are unsure how to use any equipment.

  • Wipe down and return equipment after use.


9. Sauna Guidelines

  • Only members aged 16+ may use the sauna.

  • Shower before use and follow posted sauna rules.

  • No lotions, shaving, eating, or flammable materials allowed.

  • Stay within recommended time limits and do not enter while under the influence.


10. Hydrotherapy Pool Rules

  • Minimum age is 14; under 18s must be supervised.

  • Shower before entering and follow pool signage.

  • No running, diving, or disruptive behaviour.

  • No food, drink, glass items, or non-buoyant toys allowed.

  • Wear appropriate swimwear and tie up long hair or wear a cap.


11. Lockers & Personal Belongings

  • Avoid bringing valuables. Lockers are not secure safes.

  • Lockers are for short-term use only. Overnight storage is not allowed.

  • Items left may be removed or disposed of for hygiene reasons.

  • Report found or lost items to reception.


12. Mobile Devices & Photography

  • Do not make calls in the gym except in emergencies.

  • Phones, cameras, and tablets are not allowed in changing rooms, saunas, showers, or pool areas.

  • Recording or photographing others is strictly prohibited.


13. Car Park Usage

  • Use the car park only while using the club.

  • Park in marked bays only. Accessible bays require valid badges.

  • Leave the car park promptly after exiting the club.


14. Responsibility for Loss or Damage

  • We are not responsible for loss or damage to your property unless caused by our negligence.

  • We do not accept liability for incidents in the car park unless due to our failure to take reasonable care.

  • Members are liable for damage they cause deliberately or through negligence.

  • Always follow safety signs and staff instructions.


15. Complaints & Legal Matters

  • Please speak to a team member or contact us directly with any concerns.

  • These rules are governed by English law.

  • Disputes may be resolved in the English or Jersey courts.


16. Updates to These Rules

  • We may update these rules from time to time.

  • Major changes will be communicated via email and posted on www.strive.je.

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